In our continuing efforts to keep your accounts secure, we've improved our debit card alert system. Our goal at Riverview Bank and its operating divisions ("Bank") is to protect our customers from the risk associated with fraud and identity theft. Please remember to frequently review your account activity and never hesitate to contact us if you have questions or concerns.
Here's how Fraud Center works:
Your debit card transactions are analyzed, using the Fraud Center. If a transaction is determined to be high risk for fraud, the Fraud Center will make contact with you to determine whether the transaction is legitimate. If the Fraud Center cannot make contact with you, depending on the severity of the potential fraud, a temporary block may be put on your account until we can verify the transaction with you.
Steps we take to verify potential fraudulent activity:
Remember - our messages will never ask for your PIN or account number.
No. Fraud Center monitors all Bank debit cards for fraud. No enrollment is required.
No. The Bank wants you to be able to use your debit card with confidence. The Fraud Center is a free protection service for you.
The Fraud Center monitors and analyzes every transaction and assigns a rating to the transaction. Based on your normal spending patterns, if a questionable transaction is detected on your debit card, the Fraud Center will contact you to verify the transaction. In some cases, the transaction may be declined at the point of purchase if the fraud rating is high.
If fraudulent activity is detected, the Fraud Center will reach out to you using the following methods.
No. The Fraud Center will never ask for your personal information, such as your account number, social security number, PIN, etc. The Fraud Center uses your zip code on file as the primary authentication method via the auto-dialer. If the cardholder is unable to authenticate with the zip code, they are connected to an agent and the agent will try to verify the zip code again, if that doesn't work they will ask to verify a phone number on file. If both verifications fail, the cardholder will be asked to contact the Bank directly.